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OEM Support |
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Our core company has been in business for
more than 35 years providing service, sales, and technical support for a wide
range of clients.
If you need support please email us at: info@OEM-OPTICAL.COM
SHIPPING:
We base our shipping costs on the actual costs as provided by the
carrier. Our standard carriers are UPS ground and FEDEX Saver. Faster
delivery is available by overnight or 2 day options. We can also ship
using your own carrier account number if preferred. If you have any
shipping questions please contact us at: |
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(916) 880-8575 or by Email (info@OEM-OPTICAL.COM).
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RETURNS:
We will refund 100% of the purchase price for any product returned
within 21 days of purchase less the actual shipping costs and a $25
handling fee. Products must be returned in NEW condition in their
original packaging within the 21 days of purchase based on the shipment
from our facility. All packaging, products, and manuals must be in their
original NEW condition. Products returned in other than NEW condition or
incomplete contents will be subject to a 15% minimum restocking charge.
Products returned damaged or in unacceptable condition will be returned
to the customer without exchange credit. Please contact us for an RMA
(Return Materials Authorization) number prior to return to ensure proper
credit for the return. Product condition will be determined soley by
OEM-OPTICAL.
WARRANTY REPAIRS:
All products returned for warranty repair will require an RMA number
prior to shipment. Contact us either by Email (
info@OEM-OPTICAL.COM) or by telephone (916) 880-8575 for an RMA
number.
Products outside the warranty period or unsuitable for warranty coverage
will be charged a $50 repair inspection fee. This fee will be deducted
from the repair costs when final costs for parts/labor have been
determined. The customer will be contacted prior to initiating any
repairs with complete costs.
| NOTE: Please ensure all microscopes are properly
protected for shipment. We suggest bubble wrap of the microscope
components (multiple layers), place these in a close fit box,
then place this box in a larger box filled on all sides with
Styrofoam packing ‘peanuts’. This ensures no shifting of the
optics during shipment. Do not simply place the wrapped
optics in a box of Styrofoam ‘peanuts’ – damage is almost
guaranteed. |
The customer is responsible for all shipping costs to and from our
facility. We can ship using your own carrier account if preferred.
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